Instructions to collect Receiver for HTML5 client logsĢ. Save the log via right click “save as” option to a file. Open “chrome://inspect” page in chrome browser.Ĭlick on “inspect” on all windows related to Citrix receiver : SessionWindow.html, Main.html (and its child nodes).Ĭlick on “console” in opened developer tool. Instructions to collect Receiver for Chrome console logsĬomplete the following steps to collect Receiver for Chrome console logs: Note: In case of Kiosk mode, files can be saved to a “USB removable device”. Save all the log files listed under “Log Files” and share it with the administrator or Citrix support engineer. Moving the mouse on top of the file shows small arrow at the rightĬlick on the button to download and save the file. The “Account” dialog shows the list of log files captured. Once the problem is reproduced, close the session.Ĭlick the “Settings” button again to open the “Account” dialog. Launch your XenDesktop/XenApp session on which the problem is reproducible.Ĭontinue to work on the session to reproduce the issue. Notice, the button changes to “Stop Logging”. Instructions to collect Receiver for Chrome Client logsĬomplete the following steps to collect Receiver for Chrome client logs:Ĭlick on “Settings” button at the right bottom corner of the Receiver logon screen.Ĭlick “Start Logging” button to enable logging from the “Account” dialog.
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